Career Opportunities with CHCP Healthcare and Educational Services LLC
A great place to work.
Career Opportunities with CHCP Healthcare and Educational Services LLC
A great place to work.
Join a team dedicated to transforming lives through healthcare education. At The College of Healthcare Professions (CHCP), we are committed to empowering future healthcare professionals to succeed in impactful careers. Every role here supports our mission to prepare students for the career of their lives.
Explore our open positions below and find a role that aligns with your passion and expertise. Whether you're an educator, a support staff member, or part of our administration, each position plays a vital part in shaping the future of healthcare.
| Department: | 500-0000 General Administration |
| Location: | Houston, TX |
Summary
This position is responsible for the garnering the requirements, drafting, implementation, deployment,
aligning, and monitoring the omni-channel student engagement model for Digital Services. This role
constantly reviews and optimizes communications, ensuring the highest conversions through best in
class communications to prospective and continuing students. This position will develop, maintain, and
house a Playbook of the CHCP Digital Services model. This role is responsible for the housing and
maintenance of the IVR and all outbound student facing recordings, no matter the medium of distribution.
Essential Duties and Responsibilities
Monitor all mediums of communications with prospective and continuing students.
Complete quarterly communications calibrations with relevant departments.
Ensure communications comply with company polices, and regulatory entities via alignment with corporate compliance.
Ensure accurate tracking of call notes and updates completed in the appropriate database.
Provide feedback to management to ensure each student is receiving the best experience.
Escalate communications when appropriate.
Ensure agents rosters are up to date monthly.
Complete scripting for IVR and outbound student-engaging call recordings.
Complete dialer loadings for all digital services departments, and externally as required.
Complete all SMS loading (i.e. POG, Orientation, and Missing Documents)
Monitor all ringless voicemail delivery and maintenance.
Test, maintain and optimize the IVR system.
Complete all campaigns and mediums of communication for alignment of messaging.
Create content
Other duties as assigned.
Education
Bachelors degree required.
Experience
Experienced in leveraging integrated systems, including a CRM, Dialer, and Omni-Channel
Communication.
Proven record of accomplishment in prior/current employment
Computer Skills
Must be proficient in Microsoft Office (i.e. Excel, Outlook, and Word) and data entry.
Computer Skills
Canva
Thankview
Mail Chimp
Slybroadcast
InContact
