Job Title: Engagement Specialist

Summary: The Engagement Specialist role is the critical first impression, via phone, with whom many prospective students will engage when speaking with CHCP. This role is responsible for supporting our automated contact strategy, accurately entering data, and handling a high volume of prospective and continuing student engagements. These student connections are required to be upbeat and positive, handled efficiently and compliantly, and always completed with the highest ethical standards.

Additionally, in carrying out the duties and responsibilities of this position; the Engagement Specialist is required to be mindful of the CHCP philosophy, which requires providing quality services to all students, visitors, and clients; focusing on the development, growth, and involvement of staff members; offering recognition of employees; adhering to sound economic principles; and creating an environment which is conducive to innovation, positive thinking, and expansion.

Key Job Elements

•Provide unrivaled customer service in the engagement with prospective and continuing students.

•Work in a data and metrics driven environment; meeting and exceeding response and accuracy guidelines to assist prospective and continuing students explore their higher education options through accurately directing them to the appropriate party.

•Exceed activity levels through proper attendance, availability, and multitasking; as to achieve individual and team metrics.
•Work effectively, efficiently, and collaboratively to ensure that best practices are developed and utilized.
•Quickly become an expert on the technology / processes within the Engagement Specialist team, and adapt to a changing environment.
•Add value to the time spent with prospective and continuing students by building rapport with students to successfully obtain transfers
•Secure new inquiries by directly asking about referrals of others to contact, as appropriate.
•Other duties as assigned.

Job Requirements; Knowledge, Skills, Abilities, and Accountability:
Knowledge:
•Bachelor’s degree or commensurate experience required.
•Bilingual (Spanish speaking will receive additional consideration)
•Two or more years of combined prior experience in inside sales, call center, recruitment, or student enrollment
•Possess a sincere interest in helping others achieve personal life goals.
Skills:
•Excellent written and verbal communication skills.
•Strong interpersonal skills with both faculty and student populations.
•Superior organizational and problem resolution skills.
•Goal oriented and having a record of exceeding expectations in a highly ethical and professional way.
•Strong expertise with MS Office as well as field related hardware and software packages, and systems for reporting features