This role is people facing and travel up to 40% outside of candidate’s home market is expected within the state of Texas. The ideal candidate will live in Houston market, Dallas/Ft Worth market, or the San Antonio/Austin market.

Summary
Drives enrollment performance by leading CHCP’s Directors of Admissions training strategy through data-driven insights and measurable outcomes. This role develops high-performing Admission’s leaders, strengthens compliance execution, and improves operational effectiveness by owning director readiness programs, accreditation-aligned training, enrollment funnel optimization, and leadership coaching initiatives. Success in this role is measured by improved leader capability, consistent process execution, and sustained enrollment growth.

Essential Duties and Responsibilities
Strategic Training & Learning Development
• Design, implement, and continuously improve Director of Admissions training programs focused on leadership effectiveness, performance management, and operational execution.
• Coach directors on how to interpret performance data and translate insights into strategic and operational decisions.
• Support directors in leading through change, growth, and regulatory or process shifts.
• Develop direct readiness and succession pipelines using performance and potential data.
• In conjunction with live training, oversee the building and enhancement of ICARE University director course infrastructure, training curriculum, competency rubrics, and learning assessments.
• Ensure all training aligns with accreditation guidelines and supports CHCP conversion standards.

Data Analytics and Reporting
• Manage Admission Reporting using CampusVue, Velocify, and In Contact (or other company reporting software)
• Conduct comprehensive performance trend analysis, drawing from dashboards, coaching evaluations, and mystery shop outcomes, to pinpoint risks and areas for improvement.
• Use data visualization tools and techniques to communicate complex information to stakeholders, enabling data driven decision making.
• Initiate growth campaigns, including CRM optimization, to impact program mix and shifts.

• Develop Job Aides and tools, breaking down complex terms and strategies into bite sized pieces.

Organizational Performance & Enablement
• Equip directors with tools and resources to coach managers and advisors effectively while using standardized, data-informed approaches.
• Develop scalable leadership toolkits, dashboards, and playbooks for consistent execution.
• Identify high-impact training opportunities that improve operational effectiveness and culture.
• Serve as a thought partner to executive leadership on performance optimization.

Leadership Enablement & Campus Partnership
• Competency checks related to leadership readiness.
• Serve as a trusted advisor to campus leadership on staffing capability, coaching culture, regulatory expectations, and student experience execution.
• Support Directors of Admission in quarterly performance reporting, workforce development planning, and corrective action initiatives.
• Support cross-functional readiness with Financial Aid, Career Services, Registrar, Student Services, and Program Directors.
• Partner with VP Enrollment Strategy and Operations on all initiatives.

Job Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
• Internal Customer Focus- Responds promptly to internal Advisor and DOA needs; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and; listens, gets clarification, and is able to provide actionable feedback.
• Teamwork - Able to support good morale and group commitments to goals and objectives.
• Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Planning/Organizing - Prioritizes and plans work activities; Works independently; Uses time efficiently; Complete work efficiently and accurately with many interruptions.
• Change Management - Communicates changes effectively; Builds commitment and overcomes resistance.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Organizational Support - Follows policies and procedures.

Other Required Skills/Abilities
• Proven ability to analyze data and provide actionable solutions
• Excellent communication, innovation, coaching, and organization skills
• Demonstrated experience facilitating in-person and virtual training
• Demonstrated experience creating training courses, job aides, and video guides

Education
• Associate’s Degree required; Bachelor’s degree preferred (Education, Business, Organizational Leadership, Communications, or related field).
• 5–7+ years of progressive responsibility in enrollment operations in post-secondary education.
• Demonstrated capability training on data analytics and process improvement.