Summary:

Develop, negotiate, and finalize student financial aid plans in accordance with state, federal, accreditation, and company policies and regulations for awarding and packaging financial aid. Act in a manner consistent with the highest ethical standards. Work closely with new, continuing, and re-entry students (and their families) to ensure that proposed financial aid (whether new or for a re-entry student) continue to best meet the student’s (and/or families’) needs and best interests. Counsel students about financial aid available based upon their acceptance at CHCP and other matters relevant to student financial aid planning and packaging. In carrying out the duties and responsibilities of this position, the Financial Aid Advisor must ensure consideration and implementation of the CHCP philosophy, which provides for providing quality services to all students, visitors, and clients; focusing on the development, growth, and involvement of staff members; offering recognition of employees; adhering to sound economic principles; and creating an environment which is co

CHCP Core Values

This position also requires adherence to CHCP’s core values, which are the basic elements of how we go about our work. They are the practices we use (or should be using) every day in everything we do. Our core values are a small set of timeless guiding principles which we live by and include:

• Innovation: We embrace organizational goals and drive positive change.
• Compassion: We care about our students, their future employers, and the communities that they serve.
• Accountability: We are committed to responsibly upholding and reinforcing our values.
• Respect: We are accepting and considerate of others, regardless of background, abilities, or beliefs.
• Excellence: We execute our goals with passion and purpose and strive for the highest quality in our results.

Essential Duties and Responsibilities

1. Meet with prospective and current (or returning) students (and their families) to determine financial aid eligibility and provide guidance to them about financial aid-related applications and documents (including, for example, student loan and grant applications).
2. Provide clarifying information or examples to students (and/or their families) when they complete their FAFSAs.
3. Review ISIRs in order to identify verification or C code requirements. Identify and take action to assist with the process of following-up, collecting, and then reconciling documentation needed to resolve verification and C code obstacles.
4. Collect appropriate documentation to process financial aid funding in a timely and compliant manner.
5. Create and present an appropriate budget to a student and then package the student (i.e., schedule their financial aid award(s)). Monitor subsequent aid disbursements to ensure funds are credited to students’ accounts in a timely manner.

1. Maintain consistently clean and accurate financial aid files, which demonstrate institutional compliance with federal, state, and accreditation agency requirements as well as internal policies and procedures.
2. Complete weekly financial aid reports (e.g., data regarding student packaging, cash flow, balance to scheduled, FA holds, etc.) and provide daily updates to the Director (or Assistant Director) of Financial Aid.
3. Provide excellent customer service by responding clearly, accurately, and timely to student questions or concerns.
4. Comply with departmental procedures and policies, as well as regulations or rules imposed by federal entities, state agencies, and/or accrediting bodies.

Other duties and activities as may be assigned.

Education

High School Diploma or equivalent required.

Other Required Skills/Abilities

Excellent verbal and written communication skills

Excellent interpersonal and conflict resolution skills

Excellent organizational skils and attention to detail

Strong analytical skills and problem-solving skills

Strong supervisory and leadership skills